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From a summer group class student to instructor:

Russell,

I just wanted to send you a quick note to tell you how much I enjoyed your class. You are very knowledgeable on the subject matter you teach, and are patient as we try to understand all that you are showing us. I really like the idea of a lesson series on a particular topic, such as the soloing class. It gives me the opportunity to take some lessons & learn new things, but does not tie me down to the commitment of an every week lesson, which is hard to fit into my busy schedule. I would definitely consider taking another lesson series taught by you in the future as my time & finances permit.

Neil Federman

From our facebook wall:

Jeni Michelson:

Sorry to post this on this post, but I didn't see where I could post something independently ;-). I just wanted to thank John Bond for the excellent customer service yesterday, he was very helpful, solved several problems for me, very cheerful even though he was slammed and it made for a pleasant shopping experience.

Dear Mr. Stanton,

Please express my greatest appreciation to Harry Bergwall, Ken Stanton Roswell,for his great kindess to me on 7/20109, when he loaned me temporary equipment - which I left at home for my Monday saxophone lesson, and for selling me the best saxophone reeds which I also had forgotten at home. In 2001, when I was window shopping at the Roswell store, it was Mr. Bergwall who invited me to begin alto saxophone lessons at Ken Stanton with Randy Hunter. In 2003 it was Mr. Bergwall who helped me purchase a tenor saxophone at Ken Stanton. In 2005 it was Mr. Bergwall who selected a Yamaha flute for me at Ken Stanton. In 2007 it was Mr. Bergwall who sold me a new Yamaha alto saxophone. In 2008, it was Mr. Bergwall who stayed late on a Friday night to adjust my leaking flute pad, which I desperately needed for a church performance that weekend. Mr. Bergwall has my highest admiration. He has been consistently professional, helpful, cheerful, and a caring mentor for me as an amateur musician. I always see him encouraging and guiding the young students. Mr. Bergwall is the man who will always "go the extra mile" for the Ken Stanton students. Please thank him on my behalf!

Your grateful saxophone student,

Kathleen Klotz

From: Robert Miles

Subject: West Cobb Store - Customer Service

Mr. Stanton,

Quite often people voice their bad experiences with a company's customer service and/or products. I myself have been in the "customer service" business and have felt it first hand. Very rarely do you hear about the good experiences. I wanted to take a moment to let you know how your west Cobb store manager, as well as your assistant manager have treated me for the last couple of years, including my most recent visit that resulted in my purchasing of a new Gibson Les Paul Standard gold top.

First I'd like to say that I believe your company made an excellent decision to promote Graham to store manager after David left. Both Graham and Darren have always been top notch and taken great care of me. Last Friday, the gold top was the largest musical purchase I've ever made and it was a walk in the park. Graham even picked it up for me at the Marietta store Friday morning and brought it over to the west Cobb store.

I've been in several times over the last couple of years and they've always been very helpful and a pleasure to do business with. That kind of relationship and competitive pricing is what keeps me coming back time after time. I think those guys are a real asset to your company and enjoy their work.

I also purchased a couple of guitars from Scott Witkowski back when he was at that location as well. He's always been a pleasure to deal with too. I can't forget him. I still call him up at Marietta sometimes when I'm looking for something.

That's all I wanted to say. You've got a great bunch of guys and a very satisfied customer. I've got a lot of friends and acquaintances that play also and I always refer them to your store and will continue to do so.

Respectfully,

Robert T. Miles

Subject: Thank you

Two or three weeks ago I happened to visit your Marietta store for the first time. I was looking at guitars and was met by Billy. I was really just window shopping. To make a long story short, I ended up walking out with a very nice Alvarez AD80SSB acoustic that sounds fantastic. Billy checked the setup for me, cleaned the guitar, and installed a strap pin on the heel. Because of the great service I received, I went to the West Cobb store on Tuesday of this week which I happened to be closer to and worked with another gentleman also named Billy there. Again, I was just window shopping. I ended up walking out with an Epiphone Dove acoustic. Billy set it up for me, put on the strings that I wanted, and made the guitar sound sweet.

The reason I am writing is because it is hard to find good and knowledgable service these days in the retail industry. I have dealt with three other local music stores and I must tell you that the difference between Ken Stanton Music and those three stores is the difference between night and day. In one store the sales person was dressed in shorts, had on some old tennis shoes and a baseball hat and stood over my shoulder like a hawk. I walked out after 7 minutes in the store, and he missed out on a sale. In another store there are guitars on the wall with scratches and nicks - and they are being sold as new. At the third store I asked if they had a tuner I could use to tune up one of the guitars, and they told me no.

But your guys answered all my questions and let me listen to the guitars. At 54, I am a beginning guitar player so it is important for me to hear someone who can play well actually pick it up and do so on the instrument that I may be purchasing. That is what sold me on the Alvarez and the Dove.

I can guarantee you that my next purchase will be from Ken Stanton Music. Again, my thanks to Billy and Billy!

Mark

The Rev. Dr. Mark S. Camp, ThD Rector

Church of the Trinity Acworth, GA www.churchofthetrinity.net

Dear Mr.Cameron,

I suppose that as a small business manager, receiving letters of complaint are to you a common event. If so, I would like to break this pattern by telling you of a very positive experience I had at the instrument repair facility in your Marietta shop. I brought in a Yamaha baritone saxophone, well out of warranty, for some minor repair and routine adjustment. After I had explained the symptoms requiring attention, Mr. Loren Haefer along with Mr. John Lauer then explained, very clearly and patiently, the specific corrective actions to be taken. Once I was assured that I was not in for a $600 pad replacement job, I had sufficient faith in their individual ability and integrity to give them cart blanche in putting the horn back into first class condition. I have the horn back home now, and after a good workout with it, I am very satisfied that the horn (except for some minor dents I am ignoring for the present) is now essentially in factory new condition. Mr. Haefer made the communication and transaction easy and convenient, while Mr. Lauer did clearly superior technical work. Please pass along my thanks to your organization and these two particular employees.

Don Kasten

John,

Thank you for all of your assistance. I went to another store on Saturday and the level of professionalism and customer service was awful until they realized that I was going to make a major purchase. The staff at Ken Stanton was outstanding. I did not have to search for assistance at all. I did not realize that you were the store manger until I looked at your card. Keep up the high level of service. I will keep you in mind for other purchases.

Kimbraly V. Grimes
Orchestra Director,
Westlake High School
2370 Union Rd.
Atlanta, Georgia